Securing Everything Since 1999
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FAQs

How do I change the time on my DVR?

For PC-based DVRs, you change the time just like on a home computer. Minimize the program and double click the time on the task bar (usually in the lower right corner).

For the DigiView, consult the user's manual. You can download the manual from our Support page.

How long will my DVR record?

This depends on the following factors: how much hard drive space you have, how many cameras you have, how often there is motion, and how long the motion lasts.

There is no set formula, but if you do not feel that you are getting a sufficient number of days, you may want one of our techs to visit your site to see if storage is being maximized, if constant motion can be "masked out", or to install larger hard drives.

What happens when my hard drives are full?

Your DVR will automatically begin to overwrite the oldest files first.

What should I do If I have an incident I wish to keep?

Transfer the file to an external medium like a CD or USB Drive. See your DVR's instructions for details on how to do this. Your DVR's instructions can be downloaded from our Support page.

What are some of the commonly used terms in DVR systems?

Frame Rate: This refers to the image or a frame as in a picture. The rate is measured in seconds, i.e. number of frames per second (FPS). The higher the FPS the smoother the picture in terms of real time.

Resolution: This defines the clarity of the image. The higher the resolution the higher the clarity of the picture. In a DVR there is record rate and display rate. Standard resolution is 640x480 for CCD/CCTV camera technology. This is known as FULL frame, where as 320x240 is known as HALF frame.

Bit Rate: The amount of compressed data. For some compression technology higher bit rate means better picture quality.

Channel: In this industry channel refers to number of cameras. A 4 channel or quad card can show up to 4 cameras.

Compression Method: Software compression uses software in the system to compress images or signals by using the power of the CPU. Some systems use both software and hardware compression.

What is a DVR ?

Digital Video Recorder. The DVR replaces the outdated VCR recorder and converts analog images to digital and stores it in a hard disk for easy management. Its quality and performance is far more advanced than the VCR's limited capabilities.

What does a DVR do?

The DVR converts digital images to analog by the use of a capture card. It captures analog images and converts them to digital and stores them in a hard disc. It is able to expand its storage capacity by using additional hard disks or by the use of other storage devices.

What does a NVR do?

Using software, rather than hardware, the NVR captures digital images just like a DVR.

How much disk space do I need?

This depends on the storage requirements of the operation. Standard hard drives are now 250 Gigabytes to multiple Terabytes.

Can the user access the system when it is recording?

Yes, actually multiple users can access the system creating their own unique, definable views.

Does the system allow for remote access?

Yes. but the frame rate is restricted by the bandwidth between the transmitter and the receiver.

What backup mediums are used?

Any Windows compliant device, local hard disk volume or to any Network point.

What does Remote Viewing or Remote Surveillance mean?

It simply means, Transmitting Live Video Camera Images Through Modem or Internet Calls" To Your Home, Office or Laptop Computer Screen. While all remote viewing surveillance systems are not created equal…DigiTek's Systems are rated best in all compared fields with up to 480 frames per second transmission speed.

Do they use regular phone & internet connections?

YES, anyone granted password access rights and a computer can monitor any location worldwide using standard telephone lines or internet to provide full-color motion video in real-time, making remote surveillance of home, businesses and property practical and cost-effective.

How can I spend less time at my businesses and still "mind the store."

Businesses such as convenience stores, restaurants, bars and grocery stores have hours of operation that make it nearly impossible for owners to get away from their businesses and still "mind the store."

Business owners can now see and record what's going on in their shops at any hour of the night or day from wherever they may be. Owners of more than one store can mind each store from the home or office computer.

Why is Digital Video Recording better then my VHS machine?

The main advantages of digital recording are maintenance-free operation for longer periods of time and increased resolution. Consider a 24 hours time lapse VCR, which does the job in most cases. Every 24 hours, one has to change the tape, or program the VCR to automatically start over when the tape reaches the end. Time-lapse VCRs that record hundreds of hours on a tape - they just do not record every fraction of a second, but merely one image every few seconds. If recording is not triggered by motion detectors, one can fail to catch the very important moment on tape. In another words, in order to record continuously (say 30 frames per second), there is only so much a tape can take.

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